Clinical Resource Nurse (Healthcare)

Make a difference every day at Amoskeag Health! As a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization, we provide high-quality, affordable care to our community and ensure everyone has access to healthcare.

Join a team that's dedicated to making an impact. Our collaborative, team-based approach brings together medical providers, Behavioral Health Clinicians, Case Managers, Care Coordinators, and Community Health Workers to deliver comprehensive, patient-centered care. Ready to be a part of something meaningful?

RESPONSIBILITIES:

Assess patient's need for treatment or advice via telephone call or personal encounter (walk-in). Consults with provider whenever necessary in order to advise patient of most appropriate action; reinforce provider plan of care. Using standing orders as appropriate and applicable
Determine, based on patient need, if patient needs to be seen by a provider and how quickly. Promote continuity of care within limits of staffing availability. Schedule acute appointments appropriately.
Respond to patient calls within a timely manner in accordance with Amoskeag Health established defined standards. Document all calls/visits; maintain accurate notes in patient's chart. All documentation in a patient's medical record must be complete and easily understood by anyone who may need to access the record.
Coordinate huddles with providers and other practice care team staff on a regular basis and work jointly to establish expectations for how team issues will be managed, such as scheduling, forms and refill issues.
Integrate health teaching into daily clinical routines, including appropriate information on health maintenance and disease management, for all ages, during each patient encounter.
In case of patient referral to the Emergency Department or another facility, coordinate care with appropriate staff at the other facility (Mental Health Center, Emergency Department, VNA, etc).
Prepare prescription refills (patient calls/visits) and necessary vouchers, when indicated. Chart all refills and updates as needed.
Promote patient confidentiality and right to privacy, cooperating with medical records staff to ensure effective retrieval system for client records.
Continually update personal, clinical and professional knowledge and skills through formal and informal educational experience. Comply with state continuing education laws.
Maintain Nurse Visit schedule: responsible for attending to scheduled nurse visits and documenting care in Logician. Visit reasons may include Depo-Provera, B-12 or other injections, Medication Review, PT/INR dose changes, on-site assessment of acutely ill patients, weights for babies with failure to thrive, repeat BP checks, immunizations, or other reasons.
Assist with non-scheduled/unanticipated nursing needs during/throughout the shift. These needs include but are not limited to rapid assessment/triage of walk-ins, performing ECG's, meeting with patients who have walked in for a free pregnancy test, starting a patient on an NST machine, stabilizing an acutely ill patient until the ambulance arrives and administering a nebulizer treatment.
Work cooperatively with other team members to monitor the schedule and keep the flow of patients moving. From time to time this may require assisting the MA with immunizations or rooming patients. Vice versa, this may mean the MA's may need to assist the nurse with call volume or other needs.
Actively participate in policy/protocol development for the clinical setting.
Assist with the processing of patient paperwork. The nurse should prepare as many components as possible before handing off to the provider. Samples of patient paperwork are disability forms, handicap sticker requests, authorizations for wheelchairs and other assistive devices, letters to return to work, PE and Immune report requests. This list is not all inclusive.
All nurses are responsible to maintain their office space and to clean up after themselves if they have used an exam room, any medical equipment or instruments. Nurses will assist in pulling out full sharps dispensers and will replace those and other stock as needed.
Opening and Closing duties, Lunch coverage: There are duties responsible to the particular nurse who is covering at various times during the day. Each nurse is responsible for specific duties based on the shift they are working that day.
Become aware of and currently updated regarding community resources that would assist our patients.
Attend and participates in Amoskeag Health meetings as directed. If absent, responsible for reading minutes of meetings and signing the documentation.
Attend mandatory safety-related, infection control in-services as designated by the Senior Management Team.
Maintain licensure for RN status by ongoing professional education; maintain professional development.
Sensitivity to cultural diversity of population being served. Maintain patient age-related competence.
Nurse must be able to tolerate latex exposure from vaccine vials as well as tolerate perfumed oils, and other perfumed products.
Is a resource to the team and liaison with all other staff in provision of patient care.
Promotes good interpersonal relationships by modeling professional behavior and best practice and maintains a positive working climate.
Day-to-day operation within established policies and practices and in accordance with the requirements of the various collective bargaining agreements and provincial health standards.
Other responsibilities as assigned by supervisor.