Energy Assistance Program Specialist (Administrative)
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Job Summary
The Energy Assistance Program Specialist is responsible for supporting federal, State and internal Energy Assistance programs for Vistra's low-income / at-risk customers within both ERCOT and the MWNE markets and across all brands. This role is responsible for assisting the Sr. Manager, Customer Advocacy Services in delivering on established public outreach plan such as coordinating Beat the Heat and Winter Warmth events in all Vistra markets, identifying and driving initiatives to increase the percentage of federal funds received by Vistra customers and assisting in efforts to increase Energy Aid program donations and enhance / expand current and future programs. Additionally, this role is responsible for coordinating and supporting agency education, intake sessions and all agency and Energy Assistance reporting.Job Description
Key Accountabilities
•Partner with Revenue Processing to provide oversight of daily agency payments and reconciliation thereof
•Act as SME for low-income programs and related rules throughout Vistra markets
•Manage Energy Aid monthly reports tracking system for all brands including reports reconciliation and agency follow-up for ~80 partner agencies
•Assist in the analysis and recommendation of MWNE Energy Aid program expansion; monitor program to determine effectiveness
•Process Energy Aid disbursement checks ~$5 million annually, Energy Assistance contributions and other payments ~$500k through the accounts payable process
•Partner cross-functionally to raising additional Energy Aid donations; drive initiatives
•Manage contribution reports and year end contribution tax letters
•Coordinate and support on-site agency education events and customer intake events
•Manage Customer Advocacy Services promotional items including ordering, inventory, location, shipment of items and vendor relationships
•Support Corporate & Retail Compliance in the completion of annual PUC reporting
•Support company programs such as United Way / Energy Aid, PAC, etc.
•Perform analysis to determine if Vistra customers are receiving their fair share of federal dollars and identify opportunities to improve percentage of receipt
•Approximately 50% of travel required.
Education, Experience, & Skill Requirements
•2+ years job related experience
•Subject matter expert in bill payment assistance programs and low-income market rules preferred
•Strong communication (both written and verbal), interpersonal and presentation / public speaking skills
•Intermediate knowledge of Microsoft Office apps required (Outlook, PowerPoint, Word, Teams, SharePoint, etc.)
•Intermediate to advanced Excel skills (pivot tables, VLOOKUP's, macros, etc.)
•Solid report writing and analysis skills
•Ability to work independently, render good judgment and make sound decisions based on program parameters
•Experience gained through college degree programs and/or certifications is applicable to above skills
Key Metrics
•Provides department management each month with status of all TXU Energy Aid monthly reports in accordance with rules and audit
•Timeliness and accuracy of Energy Assistance monthly reporting, distribution and recording of Contribution tax letters, Energy Aid disbursements for all brands, Energy Assistance contributions
•Ensures company policies, procedures and Public Utility Commission Customer Protection Rules are met in managing daily workload
• agency sponsorships and vendor payments
•Contributory responsibility in achieving PUC complaint metrics
•Contributory responsibility in percentage of federal dollars received
•Delivery of identified projects and initiatives
•Documented processes and procedures
•Percentage of agencies utilizing web portal to self-serve
Job Family
General ServicesCompany
Vistra Retail Operations CompanyLocations
Irving, TexasTexasWe are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
