Culture Training Facilitator (Project Management)

Designs, communicates and facilitates cultural employee development initiatives that meet the needs of the current and future organization and its management teams; links those initiatives to our Mission, Vision, Values, and Cultural Beliefs to aid employees in alignment with our strategic plan and achieve desired results.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designs, develops and facilitates engaging employee development and culture initiatives (programs, videos, communications, assessments, workshops, etc.) that cultivate a high-performance culture that achieves desired results.

• Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team activities, videos, or lectures.

• Provides coaching and team development using RFCU established methods.

• Evaluates modes of training delivery such as in-person, virtual or digital to optimize training effectiveness, costs and organizational impact.

• Keeps up with developments in area of expertise by actively participating in self-development.

• Obtains, organizes and/or develops training materials, guides, and visuals to enhance learning opportunities.

• Maintains current knowledge of and ensures compliance with regulatory requirements and Credit Union policies and procedures.

• Develops and encourages teamwork and collaborative relationships across the Credit Union.

• Creates an inclusive and engaging environment for both in-person and virtual culture learning opportunities.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

• Required - High School or GED

Experience Requirement

• Required - 3 Years - Experience in facilitation and curriculum development.

• Preferred - Experience utilizing video creation and editing tools such as; Adobe Premiere, Canva or similar platforms.

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.

• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.

• Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.

• Must be an articulate and competent communicator, facilitator and public speaker.

• Must be proficient in PowerPoint or other similar presentation software.

• Must be able to coach others using RFCU established methods.

• Lead and model RISE values and Code of Ethics through daily interactions and conduct.

• Promote and foster excellent member service and teamwork on the Organizational Culture team and throughout the organization.

• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

• Use correct English including spelling, grammar and punctuation.

• Operate computers and use business software and other standard office equipment.

• Understand and follow written and oral instructions.

• Set priorities and manage one's own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a general office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.