Service Administrator – HFO Trident (Finance)

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity. Trident Machine Tools, a division of the Morris Group, Inc., is one of the nation's largest distributors of Haas F1 CNC machine tools, work holding, automation systems and robotics.
Summary of Responsibility:

The Service Administrator will provide daily support to the Parts and Service departments at Haas Factory Outlet - Trident Machine Tools. This role supports a wide range of administrative, customer service, and technical functions to keep the service department running smoothly. The ideal candidate thrives in a fast-paced, team-oriented environment and is confident managing phone support, service logistics, and CRM data in Salesforce.

This position works closely with the Service Manager and Technicians to ensure jobs are quoted, parts are ordered, and customer communication stays consistent throughout each service event.

What You Will Contribute:

• Respond to customer calls, troubleshoot basic issues over the phone, and create service work orders in Salesforce
• Process parts orders and ship tools required for upcoming service visits
• Communicate directly with customers, technicians, and support staff to keep work orders updated and schedules aligned
• Ensure technician notes, parts used, and case details are entered accurately in the CRM system
• Quote minor repairs or rebuilds based on technician input and standard pricing
• Maintain the tool crib and Assist with tracking shared tools

• Process Service RMAs in salesforce/D365
• Act as a backup within the department for coverage on scheduling, quoting, or administrative duties
Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:

• 2-4 years of experience in customer service, service coordination, or a technical support environment
• Strong administrative and organizational skills with attention to detail
• Excellent phone and written communication skills
• Experience using Salesforce or a similar CRM
• Proficient in Microsoft Excel and Word
• Able to multitask, prioritize tasks, and remain calm under pressure
• Familiarity with mechanical systems or CNC equipment is a plus

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
• Able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
• Is frequently required to use hands to finger and reach with hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition: 1192B