Care Navigator (Personal Services)
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full timeDepartment:
QualityAll Locations:
79 Paris StreetPosition Summary:
The Care Navigator works with the patient's primary care team to address the complex non-medical needs that can negatively affect a person's health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.Essential Duties and Responsibilities
- Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
- Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
- Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
- Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
- Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
- Bachelor Degree
- 1-2 years in a direct service role. Experience with and underserved population a plus
- Strong second language skills.Spanish preferred.
- Ability to multi task with strong organization and time management skills.
Schedule: Monday - Friday 8:00am - 5:00pm
Pay Range: $22.00 - $33.00 an hour based on experience.
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
