Enrollment Counselor I (Finance)

Department: Undergraduate Admissions Salary: $36,294.00 - $42,645.00 Job Summary

The Enrollment Counselor I provides high-level professional customer service to students, faculty, staff, and the community in the Office of Admissions. The Counselor serves as liaison for Enrollment Services.

Duties

• Provides counseling to prospective students on enrollment requirements and other university offerings
• Receives and answers questions forwarded from other enrollment service areas; logs calls received in a tracking database for reporting and resolution purposes
• Communicates effectively and professionally with students, internal departments, and external entities, to resolve difficult and complex concerns related to the enrollment process
• Tracks student interactions and progress using CRM systems or other databases
• Provides instructions on how to obtain and complete university documents; accepts official university information and documents, and reviews and/or completes as necessary
• Represents the university at college and career fairs, conventions, and student recruitment events

Marginal Duties

• Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Qualifications

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of one(1) year of related job experience

License/Certification:

• None required

Preferred Qualifications

• None

Knowledge, Skills, and Abilities

Knowledge:

• Knowledge of the enrollment policies and procedures at the university, and of the related trends, issues, and accepted practices.

Skills:

• Strong analytical and problem-solving skills; excellent interpersonal and communication skills; good customer service skills.

Abilities:

• Ability to build a rapport with prospective students; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment, which does not subject the employee to any unpleasant elements
• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Occasional lifting and carrying of up to 10lbs may be required

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.