Phone Customer Service Representative (Administrative)

Summary

Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. Positions are available for Customer Service Representatives, including bilingual roles for candidates fluent in both English and Spanish.

The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet. 
The company offers computer equipment and paid training.

You must live within the state of Iowa, preference within 60 miles of 1 of our locations.

• Strong computer navigation skills and PC knowledge.

• Passionate about helping others
• Speak in a pleasant tone, retain composure and gain confidence of the customer
• Proficient ability to read, write and speak the English language

• Identify and anticipate customer needs
• Effectively prioritize work time to ensure productivity standards are achieved

• Make customers feel valued and appreciated
• Attitude to thrive in a fast paced, challenging, team-oriented culture
• Customer Service background or experience working with people

• Paid training:
  August 25 - September 12
  Monday - Friday 9am - 4pm
   
• Work Schedule Options:
  
  Monday - Friday 9:00 AM - 5:00 PM 
  Monday - Friday 10:00 AM - 6:00 PM 
  Monday - Friday 12:00 PM - 8:00 PM 

Salary:

• Base wage = $14.50

Shift Differential: 

2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
Ex: With a work schedule of Monday - Friday 12:00 PM - 8:00 PM
Base wage = $14.50 + $.75 = $15.25/hr.

Position Type:

• Upon hire this is a temporary, non-benefited position, with the potential to transition into a regular, full-time role based on performance and organizational needs within 5 months.
   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren't just statements on a wall — they guide everything we do, and we're proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 
Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.

VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. 

Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer  - Veterans/Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

• Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
• All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.

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