Senior Client Support Professional - Vernon Hills, IL (Administrative)
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?
- An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
- Competitive pay and annual discretionary bonus eligible
- Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
- Family-friendly work hours
- Promote from within culture
Why join this team?
You'll work with multiple departments within Wintrust on an on-going basis, meeting amazing people along the way.
We strive on teamwork to ensure we all are successful with our daily processes and tasks.
Chances to learn and grow through new initiatives and multi-tasking.
What You'll Do:
Position Overview:
The Senior Client Support Professional provides high touch support to Commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.
- Provide administrative support for 3-5 Commercial Lenders with complex portfolios within a specific market
- Process daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, advances, transfers, payoffs and pay downs on loans
- Troubleshoot and investigate customer issues and onboard new clients
- Support Relationship Managers by answering calls, preparing loan packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects
- Ensure all regulatory and compliance requirements are met
- Work with limited direction, becoming a subject matter expert and provide training and coaching to others in the department to increase overall knowledge, expertise and productivity
Qualifications:
- Minimum 5 – 7 years' C&I or CRE commercial support or commercial loan servicing experience
- Exceptional customer service skills
- High School Diploma
- Strong verbal and written communication skills
- High level of organization and time-management with keen attention to detail and the ability to respond quickly to changes in priorities and tasks
- Proficient in MS Office including Excel and Word; familiarity with FIS, Image Centre, Salesforce, and/or ACBS a plus
- Knowledge and understanding of various loan documents, banking processing standards, best practices, and audit control procedures
- Considerable knowledge of commercial real estate lending including letters of credit, syndicated transactions, borrowing base lending, multi-phased construction, and transactions secured by multiple collateral properties
- Strong technical expertise in closing and loan management functions
- Demonstrated ability to close commercial real estate loans and manage a commercial real estate loan portfolio
- Advanced knowledge of commercial real estate finance, law, documentation, accounting and data systems
- Ability to meet the requirements to be commissioned as a Notary Public
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated annual salary range for this role is $50,000-$65,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.
#LI-Onsite
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
