Membership Director - Ward YMCA (Security)
Join our team at the Eldon and Elise Ward Family YMCA as our Membership Director, where youll lead with purpose and help create a welcoming, inclusive environment for all. In this key leadership role, youll oversee membership operations, manage a dynamic team, and ensure staff are trained to meet our high standards for customer service and relationship-building. Youll model best practices at the Welcome Desk, support innovative member engagement strategies, and promote the Ys mission throughout the community. Working closely with the Executive Director, youll also assist with daily operations, volunteer coordination, and branch communications. The ideal candidate has strong interpersonal skills, a passion for community engagement, and a proven ability to lead diverse teams. This is a great opportunity for someone excited to make a meaningful impact and grow with a mission-driven organization.
Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff andmembers when it comes to desired staff behaviors and healthy living practices.Assists the Executive Directorin directing the volunteer activities (policy and program) of the branch.Represents and promotes the YMCA in the local community.Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.Oversees the hiring, training, and supervision of membership staff and volunteers.Maintains a leadership presence at the Welcome desk so as to effectively role model welcome deskand enrollment best practices and to coach staff in both functional areas.Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.\Directs branch marketing and communication efforts to effectively communicate benefit to
the community.Serves as a member of Y management and supports the overall objectives of the YMCA.Leads continuous improvement efforts focused upon established key Association benchmarks.Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage. Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.May assume acting Executive Director responsibilities when asked to by the Executive Director.Performs duties in the branch as assigned (building coverage, special events, etc.).Requires staff to adhere to policies and procedures related to abuse risk.Responds quickly to policy and procedure violations using the organizations progressive disciplinary procedures.Responds seriously and confidently to reports of suspicious and inappropriate behaviors. Follows mandated reporting requirements. Communicates to all staff the organizations commitment to protecting their youth from abuse.Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community.
SUPERVISORY RESPONSIBILITIES:
Directly supervises 2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
