Service BDC (Administrative)
Quirk is currently expanding and is in need of a new Service Internet Sales Consultant. The Internet Sales Consultant (BDC) is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.
Job Duties:
- Attends regularly scheduled daily meetings within the department
- Plans and prioritizes e-mail leads
- Reviews advertisements published by the company and files the latest three weeks' worth of ads in a manner which makes them accessible and useful to achieve the overall goals of the department
- Inputs and logs all activity regarding customer contact
- Updates and purifies customer records
- Remains up-to-date on all company developments, industry knowledge and standards
- Makes out-going and answers in- coming telephone calls by using the company developed script to schedule committed appointments
- Effectively acquires telephone numbers to be used in making out-going calls
- Promptly and courteously answers in-coming phone calls
- Communicates scheduled appointments to proper company representative
- Performs administrative functions regarding the business development
- Maintains and manages customer data base by updating and generating prospects as well as ensuring the integrity of the database
- Report to management any opportunity that arises
- Any other job task as requested by Management
Job Requirements:
- Proficiency with MS office programs
- Outstanding communication skills both verbal and written
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Outstanding phone skills and follow-up
- Bilingual preferred, but not a requirement
Benefits:
Full Time - Health, Dental, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide at no cost to you, Basic Life Insurance and AD&D policy of $20,000. All other benefits are optional and will be offered to you at a cost.
**All Quirk employees must pass a pre-employment drug, physical, background check and MVR upon hire (MVR will only be run if applicable to position)
