Technical Solutions Manager (Finance)
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
The Manager of Technical Solution Consultants (TSCs) is responsible for leading a high-performing regional team that drives the successful implementation and sustained adoption of Intuitive's digital solutions. This role is accountable for reinforcing clear performance expectations, enabling team execution, removing barriers to success, and fostering collaboration across internal stakeholders and hospital IT ecosystems.
They are accountable for building a team that communicates with clarity, prepares with rigor, aligns cross-functionally, validates technical readiness, and takes extreme ownership through solution adoption. The ideal candidate is both a coach and operator - equipped to lead with a continuous growth mindset and results-oriented accountability.
Essential Job Duties
Attract the Best
Coach and Develop High-Performing Talent: Hire and build a high-talent density team of Technical Solution Consultants. Provide structured feedback, development plans, and ongoing coaching to ensure each team member grows in communication, stakeholder engagement, project execution, and technical depth.
Build Strength in Others
Drive Execution Against Performance Expectations: Set and enforce a high standard of execution for TSCs, including ensuring TSCs communicate with clarity, prepare with rigor, align cross-functionally, validate technical readiness, equip partners for success, develop lasting partnerships with hospital IT, and take extreme ownership through solution adoption.
Advance Digital Activation Excellence: Drive the team toward seamless digital activations by proactively identifying and eliminating challenges stemming from incomplete customer readiness. Establish a culture of rigor and accountability where technical validation is thorough, handoffs are clean, and services teams are set up for first-time success.
Ensure Strategic Customer Engagement: Build trusting relationships with key hospital technical stakeholders to enable direct Voice of Customer engagements with product management and guide product alignment with real-world operational requirements and accelerate trust in new solutions. Relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.
Lead by Example
Lead Technical Oversight and Escalations: Support TSCs in navigating complex hospital IT environments, reviewing technical architecture, and managing escalations. Serve as an escalation point for high-priority implementations requiring cross-functional coordination.
Foster Cross-Functional Alignment: Pursue deeper alignment with Capital VP leadership to embed digital pillars into capital sales process and drive parallel processing. Ensure TSCs are aligning successfully with their capital director partners quarterly to review past performance and future opportunities. Develop shared accountability for capital and digital partners for digital activation.
Deliver Results
Track and Report on Regional Progress: Provide regional performance insights to leadership, including milestone progress, resource allocation, risk exposure, and customer readiness. Elevate feedback from the field to inform product and process improvements.
Qualifications
Required Skills and Experience
- 10+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
- 5+ years of experience leading a high-performing team of technical consultants
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
- Experience with account management or direct collaboration with capital sales
- Excellent written and verbal communication skills with all levels of stakeholders - operational, clinical, and technical
- Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones.
Required Education and Training
- Bachelor's Degree
Working Conditions
- Comfortable working a flexible dynamic schedule.
- Remote work
- Able to travel up to 25%.
- Able to enter surgical and other patient care areas.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
Base Salary Range Region 1: $184.000 USD - $276.000 USD
Base Salary Range Region 2: $165.600 USD - $248.400 USD
Shift: Day
Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.
