Sr. Vendor & Tech Optimization Manager-0814 (Finance)

The Sr Manger, Vendor and Tech Optimization will report to the Sr. Director, Vendor and Tech Optimization, which supports the Service Delivery departments. This role is responsible for partnering with internal stakeholders to work as a key driver of vendor performance, operational efficiency and tech enablement. This role demands exceptional relationship management skills, with the ability to influence, align and partner alternatives.

Vendor Relationship & Performance Management

• Serve as the primary relationship owner for assigned vendors, acting as a trusted partner and escalation point.
• Lead governance routines, QBRs, and joint improvement initiatives to drive SLA, KPI, and compliance performance.
• Build and maintain trust-based relationships with vendor leadership to foster transparency, accountability, and innovation.
• Partner with procurement and legal teams to manage contracts, renewals, negotiations, and scope expansions.
• Gain understanding of business needs as it relates to vendor interaction

Cross Functional Collaboration & Influence

• Engage closely with internal business leaders, operations, IT, and analytics teams to ensure vendor and technology solutions meet evolving business needs.
• Act as a bridge between the vendors and internal stakeholders, translating business goals into executable vendor deliverables.
• Facilitate alignments across multiple departments to support seamless delivery and shared ownership of results
• Navigate competing priorities and drive consensus to keep initiatives on track

Technology & Enablement

• Assess the current technology stack for efficiency and recommend enhancements, automation and AI-driven solutions.
• Drive adoption and integration of new tools and processes as a partner to internal process teams, ensuring stakeholder engagement and change readiness
• Build data-driven business cases for technology investments with clear ROI and operational impact.