Sr Account Planner (Finance)
Nintendo of America Inc.
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .
Team Summary: Within NOA's Publisher & Developer Relations (PDR) department, this position provides key support for 3 rd party business Switch/Switch 2 titles by coordinating new title releases and regular updates. Continuing to support and maintain these released and new titles is crucial to 3 rd party title performance, publisher operations support, and customer purchasing experience. This role will specifically manage the operational support of titles that have the some of the largest global user engagement such as Fortnite and Rocket League. The role will ensure Nintendo is able to maintain platform parity of key content by coordinating with global Lotcheck, PDR and Development teams.
DESCRIPTION OF DUTIES:
• Manages assigned partners and prospect accounts. Assists and monitors operational workflow for content set-up, approvals, release and changes.
• Stays abreast of industry and account specific news.
• Keeps partners informed on Nintendo system updates and product enhancements.
• Reviews and approves required assets for digital software, packaged software and accessories.
• Primary contact for publishers and liaison between publisher and internal departments.
• Communicates with Product Planning management regarding production planning, Lotcheck priorities and scheduling.
• Takes lead role in Production Planning of key projects.
• Initiates new item part number creation, set-up and data enrichment.
• Analyzes and resolves publisher account issues.
• Provides oversight into publisher account activities including analysis of projections, ordering trends and sell through.
• Provides training and guidance for Product Planning team members, including modelling leadership, teamwork, professionalism and communication.
• Leads continuous process improvement activities to optimize systems and processes and to increase productivity.
• Supports review and maintenance of standard operation procedures.
• Collaborates with strategic partners to promote business growth.
• Works globally and cross-functionally with key partners to ensure timely release of new titles and updates.
• Special projects as assigned.
• Develops and maintains account-level sell-in forecasts to achieve objectives and maintain appropriate instock and service levels.
• Coordinates with customer accounts on their participation in merchandising efforts for digital products.
• Generates promotional forecasts and performs pre/post analysis.
• Ensure compliance with NOA policies and procedures.
• Assists publishers and developers with system access and usability issues (NCMS, IMAS, OMAS, NDP, LBD, NOA Portal).
• Enters sales orders for digital codes as needed.
• Works with publishers and internal teams to release updates, patches and themes.
• Supports JSOX and audit compliance reporting.
