Program Director - Sports (Healthcare)

Summary
The YMCA Program Director - Sports, under the supervision of the Regional Sports Director, is responsible for assisting in the development and administration of the Sports Program for the YMCA of Central Kentucky. This position will require exceptional customer service skills, thorough understanding of all registration and program management platforms, flexibility in scheduling and comprehensive knowledge of the YMCA's programs and services. This position requires availability mornings, afternoons, early evenings, and weekends, working 40 hours per week. The Program Director will work across all Central Kentucky branches, and all off-site sports locations. Job duties will minimally include sports program creation, management, and execution, sports site coverage, game day event oversight and community engagement. The Program Director will be in direct service in multiple sports across all calendar seasons, including practices and games at all locations.

Essential Duties and Responsibilities

Provides superior customer service to all members and program participants.
Recruits, trains and supervises staff and volunteers needed to run successful, quality YMCA programs
Maintain safe and clean program facilities.
Take lead role in the supervision of various sports programs, staff, referees, and volunteers.
Contacting/responding to volunteers/program participants via e-mail, phone.
Assist in the recruiting of program participants through communication and marketing efforts
Assist in the evaluation of program effectiveness
Perform random quality checks of programs and events as needed
Effectively communicate and market new and current programs to members and prospective members in a courteous and professional manner
Develop sports program culture providing a warm welcome, sincere interest in each individual and strong follow-through to ensure a quality experience for all.
Ensure all staff/volunteers complete required trainings by deadline as required by YMCA
Responsible for upkeep and management of staff time and attendance in all systems.
Maintain ongoing communication with all YMCA operational and support staff

Qualifications
This position requires strong organizational, communication, interpersonal relation skills and an ability to work independently at times without direct supervision. Knowledge of sports programs, rules, and regulations are a must. A desire to help and work with youth and adults is necessary. Exercising a consistent recreational mindset understanding we are making healthy strong first impressions on young athletes, having confidence in sports management practices, mastering event planning and execution, and developing new sports programs are vital qualifications.
Must be CPR certified within 30 days. Must maintain required child abuse prevention training.

Education/Experience

College Education preferred
Minimum of 2 years' experience working with youth, teens and/or families
Preferred experience in YMCA programs such as youth development, sports or membership.

Special Skills or Requirements
Interpersonal Skills:
Respond effectively to the most sensitive inquiries and complaints
Must be able to maintain positive working relationships with internal/external customers
Must be able to persuade and motivate others into action
Must have the ability to adapt to changing situations such as strategic initiatives
Must possess a positive attitude
Must be a highly motivated self-starter
Must possess a true passion for the YMCA and its mission of serving people

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure
Ability to compute rates, ratios, and percentages and be able to interpret data for effective decision-making

Reasoning Skills
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning
Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions

Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning

Office and Computer Skills
Must be able to operate standard office and computer equipment
Microsoft Word and Excel
Must be able to operate standard software programs and have the ability to learn and effectively navigate technology solutions such as PlayerSpace, Daxko and other programs as required.

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Employee is regularly required to use hands to fingers, handle, or feel; reach with hands and arms; run, climb or balance; and talk or hear. The employee frequently is required to sit, stand, walk, stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds, and occasionally move up to 100 pounds.

Work Environment
Characteristics of the work environment are representative of those that may be encountered by an employee while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to warm or cool inside conditions. The employee is occasionally exposed to moving mechanical parts and frequent body traffic in work areas. The noise level in the work environment is usually moderate with high traffic.

Effective End Result

Steady growth in program scope and quality resulting in target enrollment numbers being met or exceeded

The YMCA is viewed as a community leader for youth, teen and family programming
A highly motivated and competent team of staff and volunteers
The mission and purpose of the YMCA is positively interpreted to members, participants and the community

This job description is not intended to be all-inclusive, but to provide a basic structure of duties; employees may be requested to perform other reasonable related duties as assigned by the immediate supervisor or management.