Quality Manager (Manufacturing)

Champion & process owner for ISO 9001 QMS, experience with other QMS standards a plusContinuous monitoring and mentoring of ISO policies and procedures to maintain complianceCustomer and Supplier contact and interaction regarding quality concerns such as non-conformances, RMAs, Corrective Actions, and Customer ComplaintsProvide proactive communication and collaboration with customers to help the organization provide white glove serviceUtilizes external and internal audit findings to maintain and upgrade quality management systemCarries out, contains, corrects and prevents actions associated with internal and external quality issuesAssists manufacturing operations with optimization utilizing appropriate lean manufacturing techniquesAnalyzes the performance of the organization (internal and external quality failures) to identify trending issues and takes action with the support of dataDefines and monitors the status of the calibration system for inspection equipmentImplements adequate receiving, in-process and final inspection criteria and audits the executionManages the proper usage and maintenance of inspection equipment, identifies gaps in measurement device applicationsIdentifies and manages Quality improvement projects; liaison/collaborator with other internal departments in support of the success of the organizationDirectly supervises, inclusive of delegation, the management of quality, and quality related shop floor, personnelParticipates as an active stakeholder in the APQP process, inclusive of but not limited to; specific part quality plan development, PPAP/FAI documentation, process validation, and operator work instructions.Oversees the Preventative and Corrective Action activities. Confirms that proper resources have been allocated and tasks are performed in a timely and complete mannerFollows up on delegated tasks and projects to ensure work has been completed correctly and to the specified timeline setProvide progress updates and concerns to the Director in an organized mannerPerform other responsibilities as needed to support the success of the organization
Supervisory Responsibilities:
Carries out responsibilities in accordance with the organization's policies and applicable laws
Planning, developing and implementing strategy for quality management and development to meet agreed organizational performance plans with agreed budgets and timescalesPlanning, assigning, and directing work: evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problemsResponsible for the interviewing, hiring, training, discipline and termination of direct reportsEstablish continuous improvement processes for department as well as individuals within department
Direct Reports:
o Quality Technicians
o Quality Coordinator
Collaboration Team: individuals & teams that you will engage with to ensure we are meeting internal and external customers & partners
Engineering
Tooling
Maintenance
Manufacturing Operations / Production / Planning & Scheduling / Purchasing
Customer Service / Sales / Business Development
Shipping & Receiving / Warehouse
Finance
HR
Thogus Products (external) enterprise level businesses
Company Ongoing Initiatives:
Safety Team
Internal Audit Team
Employee improvement, career path and cross-training
Quality Metrics: External PPM & Cost of Quality/Cost of Poor Quality