Chubb

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Program Services Operations Support Representative (Finance)



JOB DESCRIPTION

Position Description:

  • Provide superior operational and customer support to assigned Program Agents through both initial on-site training and on-going assistance with processing, rating, and systems questions specific to Chubb's Commercial Lines Insurance Processing System (CLIPS) and Genius Automobile products and systems.
  • Work directly with Program Agents staff and Chubb Business partners to determine if reported issues are processing/training issues or actual system problems.
  • Work with appropriate parties to develop solutions and provide interim workarounds for agents whenever possible. All with goal to ensure production pipeline for Agents is stable; accessible and efficient.
  • Support electronic premium feed efforts within the group - learn premium feed flow from Program Agents to Genius upload (via MNGI).
  • Handle assigned premium feed arrangements after training completed.
  • Work with Agent's; Chubb IT; Richmond, Chubb business partners; Program Services Accounting to ensure all premium feed transactions are processed with error corrects handled prior to monthly account closing cycles.
  • Must become fluent in the use of Chubb (legacy ACE) systems - CLIPS, Web UI/Genius; Workers Comp (WCS); and Fastrack. Through experience - serve as focal point for product and processing questions applicable to each system.
  • Provide support to current Program Agent base through activities which include but are not limited to:
  • Proactively researching and identifying system issues which could affect Agents.
  • Reporting those issues to Chubb IT, following up until those issues are resolved and keeping agents informed on status of reported problems.
  • Attend and participate in CLIPS Open Problem Meetings and CLIPS Steering Committee Meetings to review/discuss and prioritize system issues for all Program Agents.
  • Support scheduled and unscheduled system release efforts to include testing; issue identification and resolution, validation, creation of necessary job-aids; communication of release particulars and Agent training. Provide CLIPS system demos and/or webcasts as requested for existing or prospective Agents.
  • As needed assist in User ID assignments along with quarterly certification of all external users with Agent contacts. Additionally take lead in coding set up and maintenance for Programs in applicable systems.
  • Provide support to Workers Comp (WCS System) set up and installation for assigned Program Agents.
  • Coordinate to ensure timely set up (with appropriate sign off) for reinsurance requirements impacting program business (including premium feeds) from a premium registration perspective.
  • Work with Reinsurance Services; IT and the corresponding business group to ensure coding and testing is complete so that there is no disruption/delay in premium processing.
  • Provide accurate and timely operations support for Westchester Programs in Philadelphia as well as activities including but not limited to:
  • When necessary complete manual registration processing and/or provide Web UI/Genius training/guidance to support staff as necessary to meet the need.
  • As needed; perform accurate and timely rating of quotes in the CLIPS System; generate reports/data supporting production analysis as needed; complete Non-Renewals in Oden; and secure loss runs for Program Agents when necessary.

QUALIFICATIONS

  • Experience

    ABOUT US

    Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

    At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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