Collections Specialist (Administrative)
Lynden Incorporated is seeking a Collections Specialist to work as part of our SeaTac based team. You will call and email corporate customers with overdue accounts, provide requested invoices and statements, and deliver prompt support in resolving issues, disputes, and account reconciliations. We value relationship-building over aggressive collection tactics. If you are a team player who is committed to providing excellent customer service, we encourage you to apply. This position is not safety sensitive.
Who we are:
Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 15 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you job stability in a rewarding career that will be an adventure!
What you will be doing:
• Ensure timely collection of receivables through established communication standards.
• Assist in coordinating the monthly dunning letter program.
• Research credit balances and request refunds.
• Negotiate payment arrangements when necessary.
• Utilize web-based billing and payment portals for account reconciliation.
• Document all collection activity into appropriate systems to established standards.
• Manage and organize multiple deadlines, phone calls, emails, and paper correspondence.
• Work independently and take ownership of small tasks.
• Collaborate effectively with team, management, other departments, and the operating companies.
• Communicate effectively, both verbal and written, with customers, team, and management.
• Assist the credit department with periodic review of existing customers' credit limit.
What we need from you (minimum requirements):
• Minimum of two years' collection experience required.
• Must be familiar with all current credit and collections laws.
• You must be comfortable picking up the phone to make a call and have the mindset to know when to escalate an account.
Preference if you also have:
• Experience with financial systems, like Workday and customer payment portals, are a plus.
What you need to know:
• Casual office setting with on-site gym
• Easy access to Link Light Rail
• Free onsite parking
• This is a hybrid position with Tuesday, Wednesday and Thursday onsite, Monday and Friday from home upon completion of training.
• 40 hours a week with some flexibility on scheduled start time.
What's in it for you:
• Discretionary bonus program
• Competitive wages with annual wage reviews
• Health Insurance – 2 medical plans to choose from as low as $0/month; dental and vision available with low employee payroll deduction
• Health Insurance for your family – cover your entire family for medical, dental and vision for $222/month on our HDHP
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Paid Time off – start with 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service
• Paid Holidays - 8 paid holidays a year in addition to your PTO
• 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution
• Employee assistance program – at no cost to you
• Life Insurance, long term disability and AD&D – at no cost to you
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions
Fine Print:
All offers of employment are contingent upon the completion of a satisfactory background and pre-employment drug screen, excluding marijuana, where prohibited by law. Random drug testing is required for all Lynden Incorporated employees, excluding marijuana from non-safety sensitive positions in Washington.
Lynden Incorporated is an equal opportunity employer.
Lynden Incorporated does not discriminate based upon race, color, religion, sex, marital status, military status, age, national origin, disability, or any other status protected by federal, state, or local law.
