Independence Blue Cross LLC

Apply for this job

Supervisor Client Implementation (Administrative)



Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Client Implementation Supervisor

Summary

The Client Implementation Supervisor is the leader of the Intake team, a pivotal function responsible for ensuring the accurate interpretation and translation of client benefit requirements—including medical, ancillary, pharmacy, vision, and dental—into precise coding instructions for the FOS coding team. This role serves as a key liaison between the Sales team, FOS coders, and critical members of the Implementation team who facilitate conversations with business areas to ensure alignment and clarity.

In addition to managing intake activities, the Supervisor applies best practices, adapts to evolving tools, collaborates with CSIW development teams on critical updates, and ensures documentation such as DLPs is kept current. A core responsibility of this role is to ensure that all intake and implementation activities are completed accurately and within critical timelines to support successful client onboarding. This position specifically supports Large Group business and may involve direct client and broker interactions.

Key Responsibilities

1. Strategic Oversight

·       Lead the team in leveraging the CSIW tool to accurately communicate client specifications across the enterprise.

·       Maintain deep knowledge of system hierarchies, data sets, and validations, and their impact on ancillary applications (e.g., portals, BizTalk, vendor feeds, ID cards, AEDW).

·       Assess and manage downstream impacts of configuration changes across systems and processes.

Key Functions:

 

·       Process Improvement: Identify and implement enhancements within the team and with business partners (Sales, Configuration, Customer Experience, etc.).

·       Implementation Solutions: Design and validate solutions for mandates, Large Group implementations, and new product/service introductions.

·       System Releases & Environment Refreshes: Evaluate impacts of system updates and determine necessary configuration changes.

·       Project & Requirements Management: Assess feasibility and define requirements for ongoing and new projects.

·       Tool & Process Evolution: Stay current with evolving tools and provide feedback to Sales and development teams to improve intake and implementation processes.

·       Documentation & Standards: Ensure DLPs and related documentation are updated and aligned with current practices.

2. Client & Partnership Implementation

·       Oversee all phases of client implementation, from installation through post-implementation, coordinating with internal teams and external partners.

Key Functions:

 

·       Sales Support: Act as an extension of the Sales team, building strong relationships with clients and brokers to ensure seamless implementations.

·       Product & Benefit Configuration: Supervise the setup and maintenance of client benefits, eligibility rules, and vendor integrations within FOS.

·       Stop Loss & Billing: Ensure timely and accurate implementation of stop loss and billing requirements.

·       Vendor Integration: Oversee integration of external services (e.g., PBMs, wellness programs) as agreed upon with clients.

·       Client Transition: Facilitate smooth transitions into Direct Connect pods.

·       Intake Leadership: Provide clear, accurate direction to the FOS coding team based on intake submissions, ensuring alignment with client and sales expectations.

Primary Duties and Responsibilities

·       Ensure internal processes meet or exceed performance standards (e.g., MTM, client guarantees, SOC1, KPIs).

·       Develop and align team strategies with organizational goals.

·       Drive continuous improvement and adoption of best practices across all business types.

·       Mentor and coach team members to build skills and support professional growth.

·       Foster a high-performance culture focused on service excellence and accountability.

·       Promote and model the organization's vision and values.

  • Bachelor's degree preferred

  • Comprehensive understanding of Healthcare organization's critical data sets (benefits, coding, stop loss, claims, etc.)

  • Proven problem-solving abilities that allow you to understand root cause, provide impact assessment, and follow through on process improvement to ensure there is no additional exposure for the organization/client

  • Previous experience leading and effecting change within a client implementation environment

  • Excellent interpersonal skills with the ability to collaborate through resolution

  • Inspires and motivate others to support a culture of accountability/execution by setting clear expectations and measuring success though performance which will drive organizational results.

  • Hybrid:

    Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

  • IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability

  • Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Apply
Apply Here done