Southwest Power Pool

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ServiceNow Developer - I,II, or Senior (Information Technology)



Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

  • Competitive pay with bonus opportunities
  • Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
  • Relocation assistance
  • Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
  • Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior ServiceNow Developer| Pay Range: $95,200.00 - $123,700.00

ServiceNow Developer II| Pay Range: $76,000.00 - $96,900.00

ServiceNow Developer I | Pay Range: $62,500.00 - $76,550.00

Join our ITSM team at Southwest Power Pool!

At Southwest Power Pool (SPP), we keep the lights on for millions of people by ensuring reliable, affordable electricity across our 14-state footprint. Our ITSM team is the backbone of that mission, and we're looking for a ServiceNow Administrator/Developer to help us optimize and scale the platform that powers our operations.

In this role, you'll configure and customize ServiceNow modules (Incident, Problem, Change, Request, Asset, CMDB), design workflows, and build automations that improve IT operations. You'll collaborate with IT, compliance, and operations teams to deliver solutions that support both reliability and regulatory readiness.

We're seeking candidates with:

  • Strong knowledge of the ServiceNow platform and scripting (JavaScript, Glide).

  • Hands-on experience with upgrades, migrations, or custom development.

  • Familiarity with integrations (REST, SOAP, MID Servers).

  • A solid understanding of ITIL processes (Foundation certification a plus).

  • A collaborative, problem-solving mindset and appetite to grow.

  • For senior-level role: proven ability to design architecture, lead integrations, and mentor team members.

Day in the Life at SPP!

 ServiceNow Developer I

  • Entry-level role focused on learning the platform and supporting basic configurations. Responsibilities include handling minor updates (form tweaks, catalog adjustments), assisting with bug fixes, and maintaining documentation.

    • ➡️ Expectation: Eager learner, detail-oriented, dependable on low-risk tasks.

ServiceNow Developer II

  • Mid-level role responsible for building and testing workflows, automating service desk functions, and supporting compliance efforts. Works more independently and contributes to system enhancements.
    • ➡️ Expectation: Independently build and deploy solutions while ensuring audit readiness.

 Senior ServiceNow Developer

  • Leads strategic platform enhancements, architect integrations, and mentors junior team members. Drives governance, scalability, and compliance across the platform.

    • ➡️ Expectation: Trusted technical lead who drives governance, scalability, and compliance.

 Ready to make a difference? Join us at Southwest Power Pool and help power the future. Apply today to become our next ServiceNow Developer!

To be successful as a ServiceNow Developer, candidates should have:

  • Bachelor's degree in computer science, Information Technology, related field, or equivalent work experience
  • Senior ServiceNow Developer: - Six (6) years of applicable Information Technology Development/Support experience
  • ServiceNow Developer II - Three (3) years experience of Information Technology Development/Support experience
  • ServiceNow Developer I - No experience required

  • Solid understanding of the ServiceNow platform and modules (Incident, Problem, Change, Service Catalog, Asset Management, CMDB, etc.).

  • Experience with ServiceNow scripting (JavaScript, Glide scripting) and integrations (REST, SOAP, MID Servers).

  • Experience in customizing ServiceNow workflows, forms, and notifications.

  • Experience with ServiceNow version upgrades, migrations, or custom development.

  • Understanding of how ServiceNow fits into broader IT infrastructure and workflows.

  • Familiarity with ITIL processes or frameworks (ITIL Foundation recommended).

  • Strong working knowledge of Microsoft Windows, Unix, or Linux operating systems.

  • Competent in application development, support, and database management systems.

  • Strong troubleshooting, problem-solving, and analytical skills.

  • Effective written and verbal communication skills.

  • Understanding of SDLC and project lifecycle methodologies.

  • Strong customer service and organizational skills.

Preferred:

  • ServiceNow Certified System Administrator.

  • ServiceNow Certified Application Developer

  • Additional certifications in ServiceNow ITSM or ITOM are a plus.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

  • While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
  • The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
  • The employee must occasionally lift and move up to 10 pounds.
  • Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Understanding of compliance with and enforcement of SPP Policies and Procedures

Position Type, Location, and Expected Hours of Work:

This is a full-time, hybrid onsite position based in Little Rock, Arkansas. Fully remote options may be available for senior-level candidates residing outside a 50-mile radius of Little Rock, Arkansas (Central Arkansas). The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed.

Travel Requirement:

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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