Surgery Scheduler/Admissions Coordinator (Healthcare)

The Surgery Scheduler/Admissions Coordinator is responsible for coordinating surgical scheduling, verifying insurance coverage, and admitting patients for surgery. This role ensures accuracy in scheduling and documentation, communicates with patients and staff, and facilitates the financial and administrative processes necessary for smooth patient care. The position requires strong attention to detail, effective communication skills, and the ability to work collaboratively with both patients and the healthcare team.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Coordinates surgical scheduling by entering procedures, maintaining accurate records, and communicating schedule changes.
Verifies patient insurance and benefits, including calculating and explaining patient responsibility.
Prepares patient admissions by verifying demographic, insurance, and consent information.
Collects patient payments, maintaining accurate receipts and documentation in accordance with policy.
Supports patients and families by providing information on scheduling, billing, and medical records processes, and coordinates with financial counselors or social workers when needed.
Ensures documentation accuracy by entering and maintaining data in EMR systems while protecting confidentiality.
Collaborates with physicians, nurses, billing specialists, and other staff to ensure smooth patient flow and scheduling.
Maintains compliance with CARTI protocols, policies, and safety standards, and participates in training and system/process improvements

OTHER JOB REQUIREMENTS: N/A

SUPERVISORY RESPONSIBILITY: None

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

High school graduate or GED, required
Associate degree in health administration, or related field, preferred.
Valid Arkansas driver's license required.

EXPERIENCE, KNOWLEDGE, SKILLS, and ABILITIES:

Two (2) years of ambulatory surgery center or hospital experience with procedure scheduling, preferred.

Medical or surgical office experience acceptable.

One (1) year of insurance verification experience, required.
Knowledge of medical terminology and familiarity with medical diagnostic procedures required.
Proficiency in EMR systems preferred.
Strong computer skills and basic office equipment proficiency required.
Excellent time management, organization, and communication skills required.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

Must interact and communicate both verbally and in written form.
Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen.
The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment described here is representative of those an employee encounters while performing the essential functions of this job.
This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee to maintain the ability to work in a constant state of alertness in a safe manner.