Behavioral Health Services Manager (Personal Services)

Position Overview

A successful Behavioral Health (BH) Services Manager must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Behavioral Health (BH) Services Manager provides operational and programmatic support to the Behavioral Health Department. This role focuses on strengthening systems, overseeing department workflows, ensuring compliance with program and grant requirements, and supporting staff and leadership to deliver high-quality behavioral health services.

Essential Functions, Duties, and Responsibilities


Operational Leadership

· Support the Behavioral Health Director in the planning, development, and oversight of BH programs.
· Manage and monitor grant programs, including preparation of applications, tracking, reporting, and compliance.
· Responsible for supporting departmental schedules, workload distribution, and performance management in coordination with leadership.
· Develop and maintain program records, budgets, and reports for leadership and external stakeholders.
· Coordinate quality improvement and accreditation-related activities within the department.
· Review, update, and implement department policies, protocols, and procedures in collaboration with leadership.
· Monitor key performance indicators (KPIs) and assist in preparing data-driven reports for leadership.
· Serve as a point of contact for patient and family concerns, working to resolve issues through established processes.
· Lead or support special projects, trainings, and initiatives to improve efficiency and patient experience.
· Develop instructional material and conduct training as needed.
· Provide operational support to BH staff, including onboarding, orientation, and scheduling.
· Partner with BH leadership and HR on employee relations matters.
· Foster a positive, accountable, and collaborative workplace culture.
· Actively support strategic initiatives and goals for the BH department.
· Demonstrates competence with the mission, vision, and values of the organization in providing quality services to the community.
· Other work-related duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the direction of leadership, formally or informally, either verbally or in writing.
· Maintains confidentiality and respect for all sensitive information.
· Displays a positive, professional, and respectful demeanor at all times towards employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for LCH.
· Contributes as part of the leadership team by promoting positive staff interactions and maintaining open communication with other programs and departments.
· Attends and actively participates in all meetings (e.g., department meetings, program meetings, staff meetings) and other activities as required or assigned.

Collaboration & Communication

· Maintain open communication and collaboration with other clinical and administrative departments.
· Support integration of behavioral health with primary care and other service lines.

Education, Knowledge, Skills, and Abilities

Education and Experience:

· Bachelor's degree in Behavioral Health, Psychology, Public Health, Healthcare Administration, or a related field required.
· Minimum of three (3) years of progressive experience in healthcare or behavioral health operations, program coordination, or administration, with leadership preferred.
· A background in behavioral health or healthcare administration is strongly preferred.
· Experience in a Federally Qualified Health Center (FQHC) or community health setting preferred.

Certifications and Licensure:

· No clinical license required.
· Basic Life Support (BLS) Certification from the AHA.
· Valid driver's license

Knowledge, Skills, and Abilities:

· Bilingual (Spanish/English) preferred.
· Strong understanding of behavioral health systems, community resources, and care coordination.
· Excellent organizational, analytical, and problem-solving skills.
· Ability to manage multiple priorities and meet deadlines.
· Strong interpersonal and communication skills, with demonstrated ability to lead and motivate staff.
· Proficiency in Microsoft Office and electronic health record (EHR) systems (NextGen preferred).
· Strong written and verbal communication skills.
· Good judgment, problem-solving, and decision-making skills.
· Ability to work collaboratively with clinic staff and leaders.
· Strong organizational and grant application/management skills with the ability to manage multiple priorities and deadlines.