Training Lead (Finance)

Reporting to the general manager or training supervisor, the forklift trainer will:

• Oversee top-tier training program administration and facilitation.

• ensure seamless coordination and deliver regular reports on training initiatives.

• Collaborate with managers, supervisors, leads, hr, and support staff to synchronize all training activities.

• Schedule and oversee ambassador training sessions.

• Conduct training at all hourly team levels and conduct facility tours for new hires.

• Audit ambassador training to ensure adherence to the SOP and maintain quality and consistency.

• Work with network training leads and training supervisor to enhance training materials and address any gaps.

• Organize external training sessions as per site requirements (ex., CPR, AED, first aid, and forklift train the trainer).

• Manage tracking and deliver post-training debriefs to the site operations team.

• Execute training-related audits and provide support for operational audits, such as area readiness and quality audits.

• Monitor team performance metrics and identify re-training opportunities to enhance associate performance in alignment with the progressive accountability coaching and training program (PACT).

• Develop and evaluate the effectiveness of training programs and ensure adherence to established standards.

• Pursue ongoing skill development through participation in skill classes, cross-training, whistle training, etc.

• Document feedback and audit results to aid the operations team in identifying strengths and areas for improvement.

• Assess coaching needs for individuals and groups to support development.

• Understand daily workflow and production goals to align training efforts effectively.

• Resolve training-related issues efficiently, serve as a resource, and take necessary steps for resolution.

• Act as the primary trainer for critical roles such as forklifts, trailer dock, and release and jam.