Head of Commercial Technology, SLM (Finance)

JOB DESCRIPTION

The Head of Small Lower Middle Commercial Insurance Technology will work closely with the Commercial Insurance CIO to define a technology strategy and related execution plans to support multiple transformation programs in Small Lower Middle Commercial Insurance (SLM CI).

The Head of Small Lower Middle Commercial Insurance Technology will also be part of the Commercial Insurance Technology and broader North America Technology leadership team and will be responsible for the management of all the Information Technology related project and activities (change, run, risk, and budget management) for the Small Lower Middle Commercial Insurance (SLM CI) specific portfolio of programs and applications.

Key Responsibilities:

Business Engagement - Work closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans. Communicate on a periodic basis, negotiate success, report progress, manage and resolve risk and issues.

Program management - Manage multiple, concurrent business transformation and technology programs and projects. Ensure projects are delivered on time, on budget, meeting business expectations and quality standards. Ensure issues and risks are raised and managed in a timely manner. Ensure Chubb Project management standards are observed.

Software Engineering - Manage development of multiple applications, adhering to Chubb's architectural standards and system development frameworks (agile and waterfall)

Service and Risk Management - Manage and report on service levels for multiple global, regional and local systems. Manage related ITIL Processes (e.g. incident, problem, change management), Information Security Process (e.g. Vulnerability management) and RIsk MAnagement processes (e.g. currency)

Team Leadership - As a key member of the Global Commercial Insurance Technology Leadership team, lead and motivate diverse, distributed Chubb and partner teams. Own the talent agenda (acquisition,retention) for the Operation and Commercial Insurance technology function

Strategic Leadership:
• Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals.
• Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques.
• Foster a culture of continuous improvement and innovation.

Integration and Collaboration:
• Work closely with other technology leaders to integrate Claims platforms with Chubb's existing systems and third-party platforms.
• Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives.

Stakeholder Management:
• Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy.
• Manage relationships with external vendors and partners, ensuring they meet Chubb's standards and deliver value.

Influence and Negotiate
• Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy
• Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders

Operational Efficiency and Results Orientation:
• Optimize technology management and development processes to improve efficiency and effectiveness.
• Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives.

Talent Development:
• Build and lead a high-performing team, providing mentorship and development opportunities.
• Foster an inclusive and collaborative environment that encourages creativity and innovation.

Act with Integrity
• Models the highest standards of ethical behavior and reinforce them in others
• Represent the organization in an honest, ethical, and professional way and set an example for others to follow
• Promote a culture of integrity and professionalism

QUALIFICATIONS

• 
  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.