Men's Ministries Intake Specialist (Personal Services)

Job Summary:

As part of our Front Door Services team, this position models Biblical hospitality as they coordinate the intake and orientation process for guests seeking services in our centers by gaining the necessary information to aid in tracking progress within the individuals case plan as well as tracking the progress of how effectively the mission is accomplishing its mission to serve the homeless.

Duties/Responsibilities:

• Schedule and coordinate all aspects of the intake process as it relates to conducting the initial guest interview to screen for admittance, assessing guests' immediate needs, completing the admission intake as well as the initial orientation process.
• Complete and account for guest intake identity, recording all information into the CaseWorthy database with accuracy and timeliness.
• Provide a bed and room assignment, and Case Manager appointment for admitted guests.
• Connect new guests to in-house service staff.
• As directed, participate in staffings to provide pertinent information and support in the therapeutic discussion of guests' progress. 
• Respond to phone calls in a timely and professional manner. This will include, but is not limited to: taking messages, answering questions, redirecting calls, transferring calls, etc.
• Maintain mobile communication at all times and respond when called.
• Interacting with guests in a calm and respectful manner. This includes, but is not limited to: answering questions, prayer, helping guests get what they need, looking up pertinent information in CaseWorthy, etc.
• Assist in the entry process during The Wave and other times when staff are in need.
• Ensure that all daily stats are recorded and turned in at the end of the shift.
• Contribute to the daily shift log during the shift.
• Report all incidents to CaseWorthy.
• Support Guest Coordinators where they need the help.
• Serve as a positive contributing member of the Ministry team and actively collaborate with other front door service team members, in-house services staff, and the Center Administrators to maintain communication and ensure the successful delivery of service to all guests in unity with the purpose and goals of the Mission.
• Seek to exemplify Jesus Christ daily and be prepared to share the gospel as opportunities arise.
• Other duties as assigned.

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  City Union Mission Requirements:

  
  


• Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)


• Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.


• Agree to City Union Mission's Statement of Ministry:
  
  
  
  • Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.
  
  
  • Be a member in good standing of a recognized protestant, evangelical church for one year or more.
  
  
  • Have a genuine concern for the ministry of City Union Mission.
  
  
  • Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.
  
  
  • Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.
  
  
  • Have a lifestyle that is free of sexual sin as clearly defined in the Bible.
  
  
  
  


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  Required Skills/Abilities:

  
  


• Basic Computer literacy: ability to type, open and review documents, checking emails, operation of google calendar


• Time management and organizational skills


• Able to accomplish many tasks in succession in a systematic manner


• Good Communication skills, both written and verbal.


• Kind demeanor, while having the ability to stand firm on policy


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  Education and Experience:

  
  


• Required; High school diploma or equivalent


• At least 2 years of related work. experience required, such as retail customer service or hospitality industry..


• Ministry background is highly preferred.


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  Physical Requirements:

  
  


• Prolonged periods of sitting/standing/kneeling, etc.


• Fast paced environment, must be able to keep up with the pace.


• Ability to ascend/descend stairs multiple times throughout the shift.


• Must be able to lift 10-20 pounds at times.