Subservicing Oversight Specialist - Default (Project Management)
Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we're dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility
What You'll Do:
Complete First Line of Defense reviews in all default servicing areas including Customer Service, Investor Accounting, Continuity of Contact – Collections, Loss Mitigation, Foreclosure, Bankruptcy and Claims.
Provide Daily Support and Oversight for default matters related to Subservicer. Daily review of reporting, systems, and documentation to ensure Subservicer compliance with applicable requirements.
Assists team with default items related to our in-house serviced portfolio. Including but not limited to: Audit reviews, mail, generating letters, responses to internal partners and updates on system of record.
Maintain and improve quality results by following standards and recommending improved policies and procedures. Assist the department manager as needed.
Answer and address all loss mitigation correspondence related to Subservicer's portfolio in a timely and professional manner. Work directly with portfolio manager to resolve any issues promptly.
Qualifications:
Knowledge of mortgage servicing industry, investor, and regulatory guidelines.
3-5 years prior work experience in Loss Mitigation & default related areas, required.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple tasks.
Excellent verbal and written communication skills
Able to work in a team environment with strong attention to detail.
Knowledge of Microsoft systems and proficient in Excel.
Knowledge of mortgage servicing systems, servicing technology and practices. FIS IBS experience is a plus.
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated salary range for this role is $50,000 - $65,000. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.
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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
