Financial Accounting Associate (Administrative)

Join our Financial Accounting team to support core accounting functions like A/R, A/P, reconciliations, cash ops, and fee processing. You'll play a key role in ensuring financial accuracy, supporting audits, and working cross-functionally with teams and clients. This might be the right role for you if you enjoy working with numbers, solving problems, and digging into the details to keep financial operations running smoothly. If you're the kind of person who takes pride in accuracy, loves a good spreadsheet, and thrives in a fast-paced, collaborative environment — this role is for you.

This is an office based position out of our Duluth, Georgia headquarters and remote or hybrid opportunities are not available. 

RESPONSIBILITIES

• Core Accounting Operations
  • Executes routine accounting functions including invoicing, fee processing, bank deposits and receipts, accounts receivable/payable and reconciliations.
  • Responds to inquiries from internal and external clients via department mailboxes, providing timely and accurate research and resolution.
  • Supports client and vendor account setup and maintenance, ensuring accuracy and compliance with company policies and procedures.
  • Handles distributions, prepares documentation and maintains proper tracking according to established accounting system protocols and Inquiry follow-up standards.
  • Contributes to the integrity of financial operations through consistent, detailed processing and proactive issue resolution.
  • Processes monthly management reports and maintains associated data and reporting tools.
• Cash & Treasury Management
  • Manages daily cash operations, including fund transfers, balance inquiries, stop payments, account maintenance, foreign currency purchases and preparation of Daily Cash Position reports.
  • Processes vendor equity earning allocations, reconciliations and journal entries tied to relevant balance sheet accounts.
  • Merchant Services & Dispute Resolution
  • Oversees merchant processing activities, including review and resolution of weekly declines, transaction edits and reconciliation of daily activity.
  • Manages credit card dispute processes through resolution, including coordination of supporting documentation and processing of fee reversals as needed.
• Revenue & Fee Management
  • Assists in the design and administration of both point-of-sale and fixed fee structures to optimize revenue and collections in alignment with industry standards and evolving client requirements.
  • Manages real-time fee audits and edits to minimize fallout and ensure compliance and address all related inquiries.
  • Processes weekly soft dollar transactions, including Proforma usage, travel and entertainment or promotional expenses, errors and omissions  and client invoicing.
  • Executes fixed fee invoicing, including Proforma adjustments, edits and collections.  Completes the semi-annual fixed fee audit to ensure accuracy and compliance.
  • Processes client account maintenance requests, including form of payment changes, write-offs, collections and miscellaneous adjustments, ensuring accurate and timely resolution.
  • Performs specialized fee-related work for Government Services as needed.
  • Client Support & Relationship Management
    Responds to client and associate inquiries, escalating complex issues to management as appropriate and maintaining a high level of service excellence and responsiveness.
  • Collaborates with the Client Success team to support the successful implementation and ongoing maintenance of client billing programs and direct billing arrangements.
  • Manages the Hotel Direct Bill program through proprietary platforms (eDirect Vault and Secure Code Vault) in full compliance with PCI requirements, partnering with Client Success on implementations and updates.
• System Maintenance & Audit Compliance
  • Reviews and proposes accurate setup for all branch, department, service, fee, vendor and client maintenance configurations. Completes related documentation, communication and implementation in alignment with best practices.
  • Conducts scheduled audits of system setups and maintenance accounts to ensure accuracy, consistency and compliance with standards.
  • Conducts monthly Full Transaction Audits and manages security updates and user access requests.
  • Performs all documented Revenue Audit Master processes, including Fee Pricing Compliance, Potential Revenue Audits, Fees by Category and Online Booking Expense reviews. Applies substantive audit procedures to test revenue cycles and assertions.
  • Creates, maintains and audits client financial Proforma setups to ensure automation, contractual alignment and revenue maximization. Executes adjustments as needed to support client satisfaction and timely accounting close.
• Departmental & Analytical Support
  • Supports ongoing documentation and updates to departmental policies, procedures, forms and role responsibilities.
  • Assists with planned and ad hoc data analyses, including spreadsheet/database management and interpretation and communication of financial findings.
  • Maintains accounting systems, troubleshoot issues (e.g., printer, report, or software problems), opens Help Desk Tickets (HDTs) and follows through to full resolution in partnership with internal or external resources.
• Performs other duties as assigned.  

QUALIFIATIONS/SKILLS

• EDUCATION:  Degree in accounting or related field, or equivalent combination of education and experience.
• EXPERIENCE: 5 - 7 years of experience in accounting or related function
• KNOWLEDGE: Familiarity and working knowledge of key financial accounting processes and functions, including items such as accounts receivable, accounts payable, reporting, reconciliations, etc. 
• TECHNICAL / COMPUTER:  Excellent computer skills and aptitude required, including intermediate - advanced spreadsheet and word processing experience skills.
• COMMUNICATION: Excellent writing skills including ability to produce clear, concise and complete documentation and to communicate effectively through email and other standard business channels; Strong interpersonal skills including the ability to actively listen, verbally communicate complex information and persuade or negotiate. 
• INITIATIVE: Demonstrate a strong drive to achieve meaningful results.  Is resourceful and takes action and ownership.  
• CLIENT FOCUS: Consistently strives to deliver positive outcomes and value in alignment with TI objectives and goals. 
• RELIABILITY: Dependable, trustworthy, and responsive; Completes tasks within assigned deadlines. 
• PROBLEM SOLVING: Detail oriented and able to seek guidance and follow instructions to solve problems presented. Able to determine root cause of issues, identify and evaluate potential solutions and employ proper resources.
• DETAIL AND PROCESS ORIENTATION: Detail oriented with ability to follow instructions, comply with established processes and procedures, and recommend enhancements or process changes as appropriate;  Ability to recommend solutions to routine and complex problems.
• ORGANIZATION AND FOLLOW-UP: Good organizational/follow-up skills. Manages multiple priorities and effectively multi-tasks, ensuring that details are not overlooked and that follow-up occurs in a timely manner. 
• ANALYTICAL SKILLS:  Ability to understand and interpret business processes, reports and data to identify and interpret trends. Ability to interpret and reference multiple data sources to gather relevant data for analysis.        
• ACCOUNTABILITY:  Receptive to feedback; coachable; has a personal drive to improve performance;  Ability to build plans to accomplish work and achieve goals/objectives and hold others accountable for doing the same; Strong time management and execution skills; focus on clear and realistic action steps; ability to complete duties on time and with urgency as necessary.
• RELATIONSHIP BUILDING: Demonstrates a strong work ethic, working well with all team members and contributing proactively to a productive work environment;  Builds rapport with individuals throughout the organization
• ADAPTABILITY: Eagerness to learn and adapt in a fast-paced environment while building the skill set necessary for more complex tasks.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com