Service Technician BTR (Maintenance)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
Position Summary:
As a Service Technician BTR (Build to Rent), you're primarily responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the properties. You may be involved in new construction or modification of existing properties. The Service Technician Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. The Service Technician BTR must exhibit a strong commitment to the service needs of internal and external customers and represent the company professionally and courteously.
Essential Job Functions:
- Uses service request system to schedule and establish priorities with daily assistance from the Community Manager BTR and Service Manager BTR.
- Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property.
- Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
- Complete understanding and working knowledge of the company's policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
- The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
- Works with the office team and Maintenance supervisor completing move in/move out reports. Completing work per schedule, discussing as needed any major expense before acting. Reporting to Community Manager BTR when completed units are ready to show.
- Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Manager. May assist with repairing hazards.
- Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
- Assist with inventory and ordering supplies and may be responsible for pick-up of supplies as needed.
- Other duties as assigned
Minimum Qualifications/Skills:
- Minimum of one year of working knowledge with all major types of general maintenance, safety, heating, and air conditioning experience.
- Basic computer skills/knowledge required to perform job functions.
- Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
- Regularly performs manual, task-oriented work under direct supervision.
- High School or GED (General Education Diploma) preferred.
- Required to provide own (industry-specific) hand tools and ability to travel to multiple work locations.
Desired Qualifications/Skills:
- HVAC certification or ability to obtain
- EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain
- CPO (Certified Pool Operator) or ability to obtain
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs. Traveling to and working onsite up to a minimum of 95% of the time
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lifting up to 50 pounds.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Ability to work with both hands for frequent grasping and manipulation.
- Push or pull items and reaching overhead.
- Operation of a motor vehicle onsite, if applicable.
- Exposure to all weather conditions.
All BH employees are expected to conduct themselves professionally at all times, perform the tasks delegated by supervisors, and observe and support the company's policies and procedures.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. This job description does not provide an all-encompassing list of responsibilities. There may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job work schedule and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the job's essential functions with or without reasonable accommodation. Requirements may be subject to possible modification to accommodate individuals with a disability reasonably. BH Management Services reserves the right to add or change responsibilities at any time to meet business and organizational needs.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
