Product Applications Engineer (Sales)
Summary:
Viavi Solutions (NASDAQ: VIAV) is a global leader in the Test and Measurement Instrumentation marketplace. Our products support a wide range of industries including aerospace, defence and wireless mobile, and broadband communications. Our proven solutions encompass a full spectrum of instrumentation from turnkey systems, standalone boxes or modular components that provide customers with highly reliable, customized, innovative, and cost-effective testing tools for solving their test and measurement requirements. Product areas include Avionics Test, Radio Test, Broadband Test & Communications Test.Learn more at www.viavisolutions.com
Duties & Responsibilities:
Position:
As a Product Application Engineer at VIAVI, you'll play a pivotal role in our fast-paced Aerospace & Defense business. You'll directly serve our global customer base, supporting products for Avionics Test, Radio Test, and PNT. In this role, you will support our vast array of customers globally, which constitutes businesses including (but are not limited to) the following sectors: Military, Aerospace, Government and Civil Service sectors.
Our customers use the most advanced and scalable Avionics and Radio Test systems, designed by VIAVI, to manage, troubleshoot and provide visibility into their avionics and radiocommunications platforms. Therefore, you will begin by developing a working knowledge of VIAVI's Avionics and Radio Test platform product, their performance management applications, and the part they play in ensuring the health of your avionics and radiocommunications platforms. As you attain in-depth technical knowledge of these products, you will also partner with the VIAVI Sales, Product Line Management, Services, and other internal commercial teams, to enable our customers to grow, ensure highest operational efficiency and exceed their internal organization objectives.
Job Description:
As a Product Application Engineer, you will deliver enterprise level support and services of VIAVI's Avionics Test, Radio Test, and PNT family of products to our customers. Primary responsibilities will include providing product support, technology consulting, and training. Also, a key role will be to identify business development opportunities to better meet the needs of our customers. A background in engineering or IT support is required. The job requires a proficient level of knowledge of troubleshooting methodology, working knowledge of troubleshooting digital circuits, familiarity with RF communications, signal analysis and helping customers solve complex RF communications signal quality, spectral monitoring, interference, and environmental RF issues.
Duties and Responsibilities:
- Provide product support and professional services of VIAVI's Avionics, Radio Test, and PNT family of products
- Deliver product and advance maintenance training to customers
- Develop customer-facing documentation such as Training documentation and Method of Procedures (MoP) documentation.
- Advise customers regarding the product's proper use and address specific user issues
- Communicate customer needs and wishes to our PLM, development, and engineering staff
- Identify key use cases by working with customers to troubleshoot complex issues using VIAVI's products and solutions.
- Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Participate as a Service Planner where you will be responsible for developing and implementing service plans for new products.
Pre-Requisites / Skills / Experience Requirements:
Required Experience and Qualifications:
- Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science (and/or related area), or an equivalent combination of technical education and experience; specifically, familiar with Radio Test, Avionics, and PNT related technologies; 1 – 5 years of experience.
- Experience with radio test, avionics test, PNT, and military applications is a plus.
- Military experience is a plus.
- Familiarity with troubleshooting employing Signal Workshop (SWS), Spectrum Analyzer, Oscilloscope, and other signal analysis technologies is a plus.
- Knowledge of RF communications.
- Basic understanding of Linux Operating System is a plus.
- Familiarity with scripting languages and/or programming languages is a plus.
- Solid experience in problem analysis and resolution of software problems.
- Proven ability to function in a self-directed environment.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
- Experience in customer-facing work and delivery of services.
- Effective written, oral, and presentation skills.
- Demonstrated teamwork, strong planning, and organizational skills.
- Ability to interact with a wide range of people and enjoy external customer interaction.
- Creative and motivated individual.
- Willingness to travel occasionally 10%
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
