Tech Support Professional (Finance)
As a Tech Support Professional here at Honeywell, you will play a vital role in providing exceptional technical support for our Building Automation systems, specializing in HVAC, refrigeration, and lighting. You will be the first point of contact for customers, ensuring their systems operate efficiently and effectively while resolving any technical issues they may encounter.
You will report directly to our Technical Support Manager and you'll work out of our Bentonville, Arkansas location on a Hybrid work schedule.
In this role, you will impact the customer experience by ensuring timely resolution of technical issues, contributing to the overall satisfaction and success of our Building Automation solutions.
KEY RESPONSIBILITIES
- Troubleshoot and resolve technical issues related to Building Automation systems, including HVAC, refrigeration, and lighting.
- Complete regular maintenance of servers and optimization of downstream devices related to BMS Niagara products.
- Provide technical guidance and support to customers and internal teams.
- Work with cross functional teams to resolve escalated service requests including external stakeholders.
- Document and track issues according to SLA requirements in the support ticketing system, ensuring expected, timely follow-up and resolution.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
- Minimum of 3 years of experience in technical support or a related field.
- Strong knowledge of Building Automation systems, particularly HVAC, refrigeration, and lighting technologies.
- Proficiency in troubleshooting and resolving technical issues.
- Experience with support ticketing systems and documentation practices.
- Familiarity with networking concepts and protocols relevant to Building Automation.
WE VALUE
- Bachelor's degree in Engineering, Information Technology, or a related field.
- Certification in Niagara software
- Experience in customer service or technical support roles.
- Ability to work collaboratively in a team environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereKey Responsibilities
- Provide expert technical support to customers, resolving complex technical issues
- Serve as a subject matter expert in relevant technologies and products
- Collaborate with crossfunctional teams to develop and implement technical support strategies
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
