Field Service Technician Trainee - Cleveland, OH (Maintenance)
Position Summary
Perform duties to install and calibrate Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned. Troubleshoot, diagnose and repair assigned products. During training period, the trainee will be trained for the next job offer “Field Service Technician”. After successful training, trainee will be given 3 chances to pass the internal audit. After passing the audit, trainee will be placed onsite by himself to perform the duties of Field Service Technician. If both the audit and the onsite performance meet the expectation, then trainee will be transferred as Field Service Technician under the appropriate zone.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
What You'll Do:
- This position installs, calibrates and repairs precision measuring equipment at customer sites.
- The travel is within 450 miles from your home.
- Sometimes you are required to take a plane.
- 100% travel M-F overnight stays
- Competitive salary plus $700 month car allowance and reimbursed gas
- Must have reliable vehicle
- Room for growth Field Service Tech 1, 2, 3 and senior
- 3-6 month training program (home on weekends)
Essential Job Responsibilities
- Perform installations, troubleshooting, repair, and calibration of assigned product group(s).
- Promote the sale of customer service agreements as appropriate.
- Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc.
- Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP.
- Train end users in proper preventive maintenance procedures for equipment as required.
- Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required.
- Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment.
- Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures. Perform interim checks as required and forward to the office monthly.
- Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems.
- Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction.
- Maintain an up to date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner.
- Must conform with all compliance issues related to calibration as instructed by management.
Skills You Need:
- Excellent Customer Service skills
- Computer skills
- Mechanical/Electrical
- Working with your hands
- Patience
- Problem Solving
- Troubleshooting
Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package - $60K annually
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Supervisory Responsibilities: There are no supervisory responsibilities associated with this position.
Work Environment: Manufacturing. Quality Lab.
Physical Demands: The person in this position needs to lift, move and carry up to 50 lbs. This position requires bending, squatting, and reaching. This position requires 100% travel and up to 8 hours per day driving.
Additional Qualifications: Valid Driver's License.
Position Type and Expected Hours of Work: This is a full-time position.
Travel: Up to 100% travel. Up to 8 hours driving per day.
Required Education and Experience: Equivalent education of two years of college; 2 years' experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Regional FS Supervisor
Equal Opportunity Employer: Disability & Veteran
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
