Call Center Representative - Corporate Campus (Cleveland, OH) (Finance)
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
At Third Federal, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness.
As a Customer Care Servicing Representative, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 85 year history of our company, we have never had layoffs.
We are looking for several new team members to join our inbound call center family. We want candidates that are passionate about helping others and have a desire to join a company that lives by a value system of love (a genuine concern for others), trust, respect, a commitment to excellence, and fun. We have a comprehensive training program to assist associates in their career growth.
Job duties may include: handling a variety of customer inquiries regarding checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts over the phone. Responsibilities may vary based upon the skills of the associate. These are onsite, full-time, first shift positions at our Customer Care Strongsville location, 18094 Royalton Road, Strongsville, Ohio 44136 and at our Corporate Campus location, 7007 Broadway Avenue in Cleveland. Hours are 8:20am – 5:00pm M-TH, 8:20am – 6:00pm FRI and 8:20am – 1:30pm SAT. Position will require rotation of Saturdays with a day off during the week.
Requirements:
- Minimum of 1 year recent experience in a call center environment
- Ability to understand and explain financial information over the phone and via email
- Listening to our customers to understand their needs and ask for the business
- Proven communication and interpersonal skills working with customers
- Ability to work in multiple systems with strong PC skills, including: Word and Excel
- Experience with online banking enrollment and troubleshooting, deposit, equity lines of credit and mortgage loan terminology a plus
- High School diploma or equivalent
- Bi-lingual language skills are a plus
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
