Quality Improvement Coordinator (Finance)
Under the general direction of the Director of Quality & Risk, the QI Coordinator supports overall quality improvement efforts as well as patient advocacy, patient safety and performance improvement.
1. Assists the Director of Quality & Risk to plan, design and manage the hospital-wide Quality Improvement (QI) program to meet the needs of patients, staff and regulatory agencies.
2. Provides QI support and consultative services to hospital and Medical Staff to achieve regulatory accreditation and organizational compliance for QI activities.
3. Organizes, compiles and reports QI data for both the hospital and Medical Staff.
4. Performs data entry and data analytics to support internal and external QI initiatives.
5. Coordinates QI activities including, but not limited to, Root Cause Analysis (RCA), Plan-Do-Study-Act (PDSA), QI Presentations, Quality Fair, etc.
6. Supports survey readiness activities for re-certification.
7. Supports patient advocacy and patient relations, helping address concerns, compliments and tracking issues for quality improvement initiatives.
Organizational Expectations:
• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
• Safety: Practices workplace safety daily
Employee Engagement:
• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date
Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
• Ability to effectively manage considerable mental stress
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
• Familiarity with computer and other business machines
Qualifications:
Education: Associate's Degree or Bachelor's Degree preferred. A degree in Communication, Sociology, Psychology and/or clinical healthcare preferred but not required.
Experience: 2 years' of experience in a healthcare organization desired. Familiarity with compliance, performance improvement, quality and/or risk management preferred.
License and Certification: None required. Certified Professional in Healthcare Quality (CPHQ) preferred within 2 years' of hire.
