Associate Software Engineer - Customer Payments Support (Information Technology)
Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix's Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.
The Customer Payments Support Team at Publix is seeking an Associate Software Engineer to significantly contribute to our company's future. This role involves working with various enterprise teams to maintain three major financial platforms that ensure high availability for customers. You will focus on maintaining Publix's payment systems to ensure a seamless checkout experience. Additionally, the role includes implementing necessary code modifications to keep our applications up to date. This position is crucial for sustaining the efficiency and reliability of our financial platforms.
Responsibilities:
- Own the delivery of 24/7 production support, including participating in a rotating on-call schedule and responding promptly to any issues that arise.
- Manage the environment infrastructure for various systems, ensuring smooth operation of Internet Information Services, Kubernetes, Azure, application deployments, and client/server certificate replacements.
- Responsible for monitoring and addressing both automated and manual application alerts and notifications to maintain system integrity.
- Develop and maintain comprehensive knowledge articles and support procedures to facilitate evolving support tasks and ensure team readiness.
- Conduct thorough data analysis by creating and executing complex queries, interpreting results, and effectively communicating findings to both technical and non-technical stakeholders.
- Complete code development tasks for front-end, back-end, processing, and web components to enhance and maintain system functionality.
- Support and manage the configuration of PIN Pads to ensure seamless in-store purchase transactions.
• Basic knowledge of programming languages such as C# for troubleshooting and minor code adjustments.
• Availability for 24/7 production support on a rotating on-call schedule as required.
• Experience with customer support or help desk software to enhance user interaction and issue tracking.
• Familiar with database management and querying using SQL.
• Basic understanding of version control systems like Git and a willingness to learn best practices.
• Strong analytical skills and a desire to develop the ability to diagnose and resolve technical issues efficiently.
• Experience with payment processing systems and related technologies.
• Basic understanding of cloud platforms, particularly Azure, and an eagerness to develop skills in application deployment and support.
• Has a general understanding of network protocols and security practices.
• Experience with tools like Internet Information Services (IIS) or Kubernetes, with a willingness to learn more.
• Familiar with infrastructure components including client/server, workstations, servers, networks, databases, firewalls, and middleware technologies.
• Exposure to cybersecurity principles, practices and security components like certificates, ciphers, and shared secrets.
• Experience with data visualization tools or techniques to aid in interpreting and presenting data analysis results.
• Familiarity with Agile or Scrum methodologies to effectively participate in team-based project management.
• Possess a basic understanding of payment processing systems and a willingness to learn more about related technologies.
• Experience with monitoring tools and techniques to proactively identify and resolve issues.
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
